Shop  Information

Here is where you can information for returns, shipping, and drop shipping information. If you have any additional questions please don't hesitate to drop an email
 

PRINT SHOP

 

PRINTS 

Each print in the shop is hand printed on bright white acid free archival paper in either a matte or satin finish.  The inks used are 6-color Claria® Hi-Definition dye ink that are guaranteed to last up to 200 years.  Each print will arrive in a sturdy ridged mailer in acid free clear bags, sometimes there may be multiple prints in a bag depending on how many prints are in an order. 


 

SHIPPING
Every package is shipped via USPS First Class or Priority Mail to anywhere in the USA.  All orders under $15  have a flat rate of $3.00.  Orders $15 and over will have a flat rate of $7.00. Free shipping is available for orders over $50
. It will take anywhere from 3-7 days for the item to ship as I print and package every order. Once shipped the package will take 3-7 days for delivery depending on it's destination.  As of now print and in house merch shipping is only available in the USA.  Tracking numbers are available for orders over $20.00. 

RETURN POLICY 

I do not accept returns or give refunds. Please be sure about a product before placing an order.  Feel free to contact me at saena.fineart@gmail.com if you have any questions about products. Packages that have been damaged or lost will be replaced. 

Damaged Package- If a product arrives damaged then please email the order number and picture of the damaged product to saena.fineart@gmail.com. Please title the email "Damaged Package".   A replacement will be sent as quickly as possible. 

Lost Package- If a package never arrives please email your order number and tracking number to saena.fineart@gmail.com.  Please title the email " Lost Package". Attempts will be made to locate the package and ensure it's delivery to the proper location. If the package is lost permanently, then a replacement order will be shipped.  

Returned Package- If for some reason a package is returned to sender, then I will contact you and try to resolve the issue. Please ensure that your address is correct before placing an order. This will help to make sure that your package reaches the proper destination​. 

DROP SHIPPING

 

WHAT IS DROP SHIPPING?

Dropshipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a store sells a product using the dropshipping model, it purchases the item from a third party and has it shipped directly to the customer. As a result, the seller doesn’t have to handle the product directly.

 

Drop shipping allows me to offer a wider variety of items in my shop. Items that are drop shipped will be clearly be stated. 

MANUFACTURING PARTNER

My manufacturing partner for dropshipping is Art of Where. Art of Where is a small business located in Montreal, Canada.  Art of Where is a community driven production studio that custom creates high quality wearable garments and accessories printed with artwork.  All of their items are made to order to help reduce waste and are created in house. They source their items from locale venders in the Montreal area.  I love them because of their transparency and the high quality of the items they produce. 

 

PRODUCTION TIME
Since Art of Where's items are all made to order they will not be shipped out right away. Depending on the item, it can any where from 4 to 8 days to produce the item. Production times will be stated on all drop ship products. When you are placing your order for a drop shipped item, please take into account the production time plus shipping time. 

 SHIPPING

Art of Where ships internationally so that allows me to offer international shipping for my drop shipped items.  Domestic packages will either be shipped USPS Priority Mail or USPS Frist Class. For international packages DHL Express Worldwide will be used. USPS and DHL packages will have tracking, some international packages will not have tracking depending on destination. Canadian flat rate packages will not have tracking.  Domestic US packages have an estimated shipping time of 1-3 days. Internationals orders can take anywhere from 10-30 days.  Canadian orders can take 1-7 days to be delivered. 

RETURN POLICY 

The return address for all drop shipped items will be an address associated with Art of Where.  If there is an issue with your package please contact me first instead of Art of Where.  Refunds will not be issued for drop ship items either. Please be sure 
 

Damaged Package- If a product arrives damaged then please email the order number and picture of the damaged product to saena.fineart@gmail.com. Please title the email "Damaged Package".   A replacement will be sent as quickly as possible. 

Lost Package- If a package never arrives please email your order number and tracking number to saena.fineart@gmail.com.  Please title the email " Lost Package". Attempts will be made to locate the package and ensure it's delivery to the proper location. If the package is lost permanently, then a replacement order will be shipped.  

Returned Package- If for some reason a package is returned to Art of Where, they will contact me. If a package is returned then there is not much I can do in terms of resending the package. Please make sure your address is correct. This will help to ensure that your package will arrive. 

©2017 - 2020 SAENA FINE ART